Services Print

Adequate training, support and service to ensure system availability and uptime is required. Local distributors are to be carefully selected and skilled to enable local training and system maintenance. Remote access by the manufacturer or by its regional service centre to diagnose the functioning of the camera system is possible while local 1st and 2nd line support is guaranteed. Below, please find the list of comprehensive services offered available on the market for 1, 3 or 5 years at fixed prices. Services availability in the country of destination has to be confirmed by the manufacturer.

Training of local service engineers on installation & maintenance services

Product service sheet with indicative prices


Installation on site by certified engineers
installation X-ray system Yes to be quoted
installation PACS central image reading
Yes to be quoted
Training
installation on site/local
Yes to be quoted
operation on site/local
Yes to be quoted
hardware & software on site/local
Yes to be quoted
user manual free of charge
yes
Service contract period (months from date of delivery)
12
free of charge
36
€ 18,000
60
€ 40,000
Warranty & Maintenance Services included under service contract
Preventive
software bug fixing
yes
cleaning
no
Corrective
claim handling yes
response time (local office hours) 8 hours
labour on site repair
yes
free replacement parts supply by manufacturer
yes
3rd line helpdesk 5x8 by the manufacturer
yes
Pro-active
remote diagnostics by manufacturer
yes
free software upgrades by manufacturer yes
Components included
X-ray tube
yes
PC, diagnostics viewer
yes
X-ray generator
yes
camera system
yes
Computer Aided Diagnostics
access (when released)
yes